Chapter 8
Execution Problems
Failure to Implement
We have long been criticized for having problems with quality. We will therefore implement six-sigma as part of our company turnaround.
The adoption of a quality process methodology is a noble undertaking and one that can pay dividends for companies who successfully implement it. However, process frameworks such as six-sigma, the “Baldridge” initiative, or others such as the CMM (Capability Maturity Model) are far from easy to implement. Further, executives who see in these frameworks a means for turning around a company often are unaware of the implications of adoption. Quality systems are by their nature process-focused. The idea behind them is that the control of the systems that produce products ...
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