How to improve your listening skills
Simple techniques such as holding eye contact or nodding can improve your active listening skills.
One of the most powerful techniques for encouraging active listening is your use of open questions. Rudyard Kipling’s reply when he was asked how he came to develop such a wide knowledge was:
I keep six honest serving men
(they taught me all I knew);
Their names are What and Why and When
And How and Where and Who.
You can’t answer yes or no to questions that include: What, Why, When, How, Where and Who. They are excellent for gathering information and showing the other person that you are interested in them. ...