How to improve your listening skills

Simple techniques such as holding eye contact or nodding can improve your active listening skills.

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One of the most powerful techniques for encouraging active listening is your use of open questions. Rudyard Kipling’s reply when he was asked how he came to develop such a wide knowledge was:

I keep six honest serving men

(they taught me all I knew);

Their names are What and Why and When

And How and Where and Who.

You can’t answer yes or no to questions that include: What, Why, When, How, Where and Who. They are excellent for gathering information and showing the other person that you are interested in them. ...

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