How to Use This Book: Honestly, It’s Easy!
You’re working very diligently when one day the boss comes up and says, “We need to improve our customer service. We’ve got to train our people.…”
As we all know, in boss- or manager-ese talk, the operative word “we” means “you”!
Yes, you! Now you’ve got to develop customer service training for your company or department. Congratulations! Where do you start?
Don’t move. You’re in the right place. How to Get Your Customers Swearing by You, Not at You: Telephone Doctor’s Guide to Customer Service Training is geared to those who are faced with the challenge of developing effective customer service training.
Whether you’re a professional facilitator in the workplace or a small business owner, you or your ...
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