Chapter Six
Character, Performance, and Heart
Great coaches and hiring managers often refer to character as “heart.”
Contemplating the importance of heart, many readers may be reminded of scenes from a number of great films or stories in which the importance of heart is the greatest lesson learned. From the dawn of history, people have been moved by stories of courage that depict the indomitable nature of the human spirit. All high-performing individuals, first and foremost, seem to possess that indomitable spirit.
It is our observation that high-performing individuals, by and large, are just great people, period. In many ways they symbolize ...

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