March 2013
Beginner
264 pages
4h 54m
English
9. Build trust
10. Build personal credibility
11. Turn risk to your advantage
12. Act the part
13. Look the part
14. Speak the part
15. Use eye contact
16. Make great first impressions
18. Create a win–win
19. Move from positions to interests
23. Ensure your generosity is valued
24. Understand people’s self image
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