Chapter 6Harness the Power of Group Memory
Dan, a senior manager at a large bank, was charged with launching a task force to explore ways to exploit the powers of the Internet and to make recommendations for investment in e-business solutions. Dan asked me to sit in on one of his initial meetings to observe and offer process suggestions. This was my first time working with Dan. He was not yet comfortable having someone else facilitate, so he ran the meeting himself. The venue was a boardroom with a large, oval mahogany table surrounded by leather armchairs on wheels. Dan sat at one end of the oval, with the ten task force members facing him around the table. I sat off to the side. My only pre-meeting intervention was to have a chart pad ...
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