How To Manage Training: Facilitating Workplace Learning for High Performance

Table of contents

1. Cover Page
2. Title Page
3. Copyright Page
4. Contents
5. About This Course
6. How to Take This Course
7. Pre-Test
8. 1 Champion of Workplace Learning
   1. Introduction
   2. Jenn, the Office Manager
   3. Characteristics of a Workplace that Values Learning
      1. All Employees Have Access to Training
      2. Both Formal and On-the-Job Learning Are Evident
      3. Training Is Directly Related to Improving Job Knowledge and Skills
   4. Establishing a Training and Learning Mission
      1. Setting a Forward Direction
      2. Defining Priorities
      3. Stating Your Mission
   5. Linking Training and Learning to Business Goals
      1. Linking Training to Core Business Areas
      2. Basics: The Four-Phase Training Process and the Three Categories of Learner Needs
      3. The Business Plan for Training
   6. Communicating the Training and Learning Message
      1. Streamlining the Process: Workplace Models and Tips
      2. External Promotion
   7. Recap
   8. Review Questions
9. 2 Builder of a Learning Culture
   1. Introduction
   2. Precision Ball’s Stability Paradox
   3. Planning and Implementing a Learning Strategy
      1. Planning a Learning Strategy
      2. Documenting the Plan
      3. Making It Work for Individuals
      4. Making It Work for Organizations
      5. Leveraging the Power of Diversity
   4. Creating Equal Opportunity for Learning
   5. Building In Creativity and Innovation
      1. Guidelines for Flexibility
      2. Workforce Training for Creativity and Innovation
      3. Above All, Get the Boss(es) Involved!
   6. Encouraging On-the-Job Learning
      1. The Computer and Learning
      2. Coaching and Mentoring
      3. Getting the Most Out of E-Learning
      4. Techniques for Encouraging Self-Study
      5. Team Learning
   7. Understanding the Four-Phase Training Process
      1. Phase 1: Assess
      2. Phase 2: Design
      3. Phase 3: Deliver
      4. Phase 4: Evaluate
      5. Management versus Development
   8. Recap
   9. Review Questions
10. 3 Performance Consultant
    1. Introduction
    2. Defining the Gap Between What Should Be and What Is
    3. The Agency’s “Vision Thing”
    4. Working with Performance Standards
       1. Performance and Ethics
       2. Performance Standards for Processes
       3. Performance Standards for Individuals
       4. Focusing on Causes for Poor Performance
       5. Focusing on Solution Interventions
    5. Firming Up the Relationship between Performance and Training
       1. When Training Is Not the Solution
       2. Guidelines for Using Training as the Solution
       3. Sharing the Performance Technology Model with Learners
       4. Using Performance Standards to Facilitate Transfer of Training
    6. Recap
    7. Review Questions
11. 4 Support
    1. Introduction
    2. One Supermarket’s Commitment to ADA
    3. Facilities and Personnel Resources
       1. Training and Learning Spaces
       2. Equipment and Supplies
       3. Print Materials
       4. Presentation Materials
       5. Professional and Support Personnel
    4. Training the Trainer
       1. Preparation
       2. Executive as Presenter
    5. Monitoring, Feedback, and Follow Up
       1. Monitoring Performance
       2. Giving, Receiving, and Using Feedback
       3. Follow Up: Making Training Stick
    6. Supporting Career Development
    7. Recap
    8. Review Questions
12. 5 Administrator
    1. Introduction
    2. Administering Training that Mattered at Cybernautics
    3. Serving a Changing Workforce
    4. Facilitating Internal Networking for Learning
       1. Balancing Training and Functional Responsibilities
       2. Recruitment, Negotiation, Alignment of Goals
       3. Places to Look for Maximum Impact
    5. Guidelines for Going Outside
       1. Getting the Most Value from Outside Seminars
       2. Managing Per Diem Trainers
    6. Learning Management Systems
    7. Training Project Management
    8. How to Assess Quality in Training Projects
    9. Recap
    10. Review Questions
13. 6 Keeper of the Budget
    1. Introduction
    2. Who’s Your Boss?
    3. Cost Center or Profit Center?
       1. The Training Operation as a Cost Center
       2. The Training Operation as a Profit Center
    4. Budget and Accounting for Training and Learning
       1. Productivity
       2. Return on Investment
    5. The Make or Buy Decision
       1. The Request for Proposal
       2. Vendor/Consultant Contract
    6. Recap
    7. Review Questions
14. Appendix A: Sample Business Plan for Training
15. Appendix B: Format for a Learning Strategy Document
16. Appendix C: Tools for Training Delivery
17. Bibliography
18. Post-Test
19. Index