By the end of this chapter, you should be able to:
• Describe at least three processes in the planning of companywide learning strategy.
• Identify at least two actions you can take as a manager to ensure that creativity and innovation are built into workplace learning.
• Describe at least four ways to encourage on-the-job learning.
• Draw a diagram of the basic four-phase training process and identify the management skills necessary to implement each of them.
In this chapter, we focus on the various building processes you need to carry out your responsibilities in creating a learning ...