11 Managing External and Internal Expectations
Managing expectations should be straightforward. Every project has a set of objectives and requirements that it is supposed to meet, and everyone involved should understand them, especially if they have been documented. Unfortunately, this doesn’t just happen. Expectations must be actively managed throughout the entire life cycle of the project. This is one of the most challenging parts of project management.
Have you ever been disappointed by a movie your friends recommended? Their rave reviews may have made you think you were about to see one of the greatest movies ever made, but the film didn’t meet your sky-high expectations. If you had watched the movie with no set expectations, you would have ...
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