Introduction

‘Do you know how to do anything right?’

Those were the words my manager yelled at me when I was working at one of Australia's top four accounting firms. It was 10am on a Tuesday morning. My manager had asked me to get a client file from the file room and I had mistakenly brought the wrong one. I remember handing it to him over the cubicle wall and within seconds he turned to me and said, ‘This is the wrong fucking file. How hard is it to listen to my instructions? Do you know how to do anything right?’ He dropped the file on the floor and turned back to his laptop. I was so embarrassed, not only because I had brought the wrong file, but because most of the people on level 12 now knew I had messed up.

I picked up the file and replied, ‘Sorry, I'll get the right one.’ I walked to the bathroom, sat on a toilet and cried. It wasn't the first time a manager had been rude, but it was the first time I had questioned why I was even there. I kept saying to myself, ‘Surely this can't be my life.’ After a few minutes, I heard the bathroom door open and one of my colleagues walked in and saw me crying. The words she said to me in that moment changed my entire life.

She said, ‘You don't deserve this. I'm taking you to HR and you are going to resign. You're made for better things.’ And that's exactly what I did.

After spending six years as an accountant at a company that made my parents incredibly proud, I resigned. But I was torn — I had spent my life working hard at school ...

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