How to Share Good or Bad News by E-mail

How to Share Good or Bad News by E-mail

by Natalie Canavor, Claire Meirowitz
Released February 2010
Publisher(s): Pearson
ISBN: 9780132159548

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Book description

This Element is an excerpt from The Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats.

How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible.

Everything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here’s an example of how to think through your choices in crafting a bad-news message....

Table of contents

  1. Title Page
  2. Copyright Page
  3. FTPress Delivers Elements

Product information

  • Title: How to Share Good or Bad News by E-mail
  • Author(s): Natalie Canavor, Claire Meirowitz
  • Release date: February 2010
  • Publisher(s): Pearson
  • ISBN: 9780132159548