Chapter 11
Towards collaboration: solving problems with other people
Solving problems is tricky enough when we’re working on our own. It can become even more difficult if we’re trying to solve a problem with other people.
This chapter won’t be a lengthy discussion about all the interpersonal skills involved in working in groups. (If you’d like to discover more about these skills, my book How to Manage Meetings includes a chapter on how groups work.) Instead, we’ll explore here how to use the problem-solving tools and techniques we’ve already discovered to collaborate with others.
Collaborative problem-solving must begin and end with decisions about who owns the problem. The key questions, in order, are:
- Who owns the problem?
- Who else is ...
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