Results and Success Factors
From the very first “board meeting” with sales support, every department asked four questions at their meetings. First they asked where they were and measured their current state. They then asked where they were going and set a target. After this they asked how they were going to get there and broke down the problem and identified concrete improvement activities. And finally they asked how they were going to stay motivated and decided how they were going to celebrate their successes along the way.