11Making Your Voice Work for You

This chapter looks at some additional language techniques and how you can use them, based on your tonality and other aspects of your voice, to influence the way somebody takes on board the information you are telling them. These techniques will help you enhance the skills you've learnt in the four main stages and get even better results from your conversations. They will help your conversations to be more interesting and engaging and contribute to far greater rapport and connection.

Tonality

The meaning of any communication is more about the tonality and tone of voice used than the actual words themselves. Therefore, it is important to take care with the tonality you are using. For instance, the same words ...

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