Chapter . Training Managers to Train

Employees are a company's most valuable resource. Since companies sell what their employees can do, they benefit from providing superior skills training. Often this training instruction is left to the line managers or supervisors who already have the necessary skills, but may not necessarily be prepared to become instructors.

“I just don't have the time,” might be the answer when line managers are asked to add training to their other responsibilities. It is important to sell these managers on the fact that their own business insight will help align training with business needs. By developing other people's skills, managers also develop their own people skills.

The benefit of using managers or supervisors as trainers ...

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