The service provider
The service provider is the IT department in an organization. Because of the complexity of the role of service provider, this role is not likely to be performed by a single person but by a combination of people with shared understanding.
It is the responsibility of the service provider to work with the service consumers to understand their issues and requirements. After the providers understand the needs of the customers (the service consumers), they can use their own knowledge and experience from working with the resources ...

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