The outcome of this phase is: an initial description of the problem, a vision of the future state of the process, process and project scope, and a proposal for the scope of the probable analysis and redesign effort for submission to senior management for acceptance and approval to move on to the Analyze Business Process Phase.

1.1              Plan the Project

The Process Configuration Model in Figure 12.2 may be used as a template to identify project issues, objectives, stakeholders, and other interrelated considerations to create an initial work breakdown structure. The details on this model are outlined in Chapter 7. The project manager would create an initial project plan or a Terms of Reference (initial ...

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