Data may be defined as facts needed to execute process and to understand work done. These facts are input to a process and then, through its execution, are consumed or transformed into information. Data only becomes information when it is transformed through some process to achieve specific outputs. Process and data are co-dependent - one without the other has little value. If process is the “body”, data is the “nervous system” that flows through it. For example, if you order a book online, you provide data facts as input on a website, which in turn triggers the order fulfillment process of the supplier. As we saw in the Anatomy of a Process, data input becomes output information. When lessons learned information is captured as one ...

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