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HP Network Node Manager 9: Getting Started by Marius Vilemaitis

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Chapter 4. Configuring Incidents

Just like properly configuring discovery and monitoring settings, incident configuration is another key factor that directly influences the monitoring of process efficiency. The challenge for monitoring is not about incident quantity, but it's about the incident quality. This means the more informative the incidents are, the more efficient the operator's job will be.

Incident configuration is a continuous process that never stops. This is because there are always new events that are sent to management system, new equipment with new messages, new technologies implemented, and new responsibilities for staff. New business demands may be another factor for reviewing the monitoring approach, including incidents. Successful ...

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