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HP Network Node Manager 9: Getting Started by Marius Vilemaitis

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Monitoring an incident for problems

This section describes how to monitor incidents for problems in NNMi. This section also provides information about views used for incident monitoring.

What is an incident?

HP Software NNMi follows ITIL recommendations, which are one of IT infrastructure management methodologies. According to ITIL, an incident is an unplanned interruption to an IT service or a reduction in the quality of an IT service. Failure of a Configuration Item that has not yet impacted service is also an incident, for example, failure one of the VRRP (Virtual Router Redundancy Protocol) group routers, where when one router fails, the other one takes over operations. Service is not interrupted but the device has failed and needs to be fixed. ...

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