O'Reilly logo

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

HPI Balanced Scorecard—Performance

Book Description

This Info-line will show you how to use the balanced scorecard to measure the effectiveness of a performance improvement department. It presents the 12 steps of scorecard development.