HR for Creative Companies

Table of contents

1. Cover
2. Title
3. Copyright
4. Contents
5. FOREWORD
6. SERIES EDITORS' FOREWORD
7. ABOUT THE AUTHOR
8. ABOUT THE SERIES EDITORS
9. ACKNOWLEDGEMENTS
10. DEDICATION
11. INTRODUCTION
12. 1. THE PROFESSION
    1. THE CREATIVE ENVIRONMENT
    2. PEOPLE MANAGEMENT IN CREATIVE COMPANIES
13. 2. WHAT IS HR?
    1. THE EMPLOYEE LIFECYCLE
    2. THE HR SKILLS PORTFOLIO
    3. BUILDING YOUR HR CAPACITY
    4. THE LEGAL BIT
    5. CURRENT EMPLOYMENT MARKET
14. 3. RECRUIT
    1. WHAT IS RECRUITMENT?
       1. 1. IDENTIFYING A NEED
       2. 2. WRITING A JOB DESCRIPTION
       3. 3. MANAGING THE RECRUITMENT PROCESS
       4. 4. SOURCES OF CANDIDATES - INTERNAL OR EXTERNAL
       5. 5. JOB ADVERTISEMENTS
       6. 6. CONSIDERING YOUR OWN REPUTATION
       7. 7. SIFTING APPLICATIONS
       8. 8. THE SELECTION PROCESS
       9. 9. MAKING A DECISION
       10. 10. MAKING AN OFFER
    2. INDUCTION
       1. BEFORE THEY START
       2. WHAT DO YOU NEED TO SEE ON THEIR FIRST DAY?
       3. HOW TO MANAGE THE ORIENTATION
    3. SUMMARY: THE VALUE OF RECRUITMENT
15. 4. REWARD
    1. 1. DEFINING REWARD: WHAT IT IS, OR SHOULD BE
       1. HOW TO AVOID DISCRIMINATION IN YOUR REWARD SYSTEM
       2. ADVANCED REWARD
    2. 2. IDEAS FOR FINANCIAL AND NON-FINANCIAL REWARDS
       1. FINANCIAL REWARDS
    3. 3. BEING CLEAR ABOUT WHAT YOU WANT TO REWARD
       1. WHAT IS IT THAT YOU WANT TO SEE FROM YOUR STAFF?
    4. SUMMARY: CREATING A REWARD STRUCTURE
16. 5. RETAIN
    1. 1. RETENTION: HOW TO MAKE IT WORK FOR YOU AND YOUR COMPANY
    2. 2. MOTIVATION AND EMPLOYEE ENGAGEMENT
    3. 3. APPRAISALS AS A TOOL FOR MOTIVATION AND ENGAGEMENT
       1. DEVELOPING AN APPRAISAL PROCESS
       2. IMPLEMENTING THE APPRAISAL PROCESS
       3. WHAT'S NEXT?
    4. SUMMARY: PLAN TO RETAIN
17. 6. RECOGNISE
    1. 1. WHAT TO RECOGNISE AND HOW TO DO IT
       1. ACKNOWLEDGEMENT
       2. DEVELOPING A RECOGNITION CULTURE
    2. 2. LEADERSHIP AND PROMOTION
       1. THE NATURE OF LEADERSHIP
       2. THE STRUCTURE OF LEADERSHIP
       3. WHAT ARE YOU TRYING TO ACHIEVE? WHY PROMOTE SOMEONE AT ALL?
       4. PROMOTION CRITERIA
    3. 3. SUCCESSION PLANNING
       1. FREQUENTLY ASKED QUESTIONS ABOUT SUCCESSION PLANNING
       2. SUCCESSION MAY BE A TEAM EFFORT
    4. SUMMARY: RECOGNITION AND LEADERSHIP
18. 7. RELEASE/RETURN
    1. 1. ADDRESSING PROBLEMS AND PERFORMANCE MANAGEMENT
       1. COMMON PROBLEMS THAT APPEAR DIFFICULT TO ADDRESS
       2. HOW PERFORMANCE MANAGEMENT HELPS TO SOLVE PROBLEMS
       3. HOW TO ADDRESS MISCONDUCT AND GROSS MISCONDUCT
    2. 2. THE DISCIPLINARY PROCESS
       1. HOW AND WHEN TO USE THE DISCIPLINARY PROCESS
    3. 3. THE OTHER SIDE OF THE COIN: THE GRIEVANCE PROCESS
       1. WHO SHOULD CONDUCT THE GRIEVANCE PROCESS?
       2. FREQUENTLY ASKED QUESTIONS ABOUT DISCIPLINARY AND GRIEVANCE PROCEDURES
    4. 4. DEPARTING EMPLOYEES
       1. DISMISSAL
       2. REDUNDANCY
       3. RESIGNATION
    5. 5. EXIT INTERVIEWS
    6. 6. RETURN
    7. SUMMARY: DEPARTURE AND RETURN
19. 8. CONCLUSION
    1. SOME THOUGHTS ABOUT THE FUTURE
    2. DRAWING IT ALL TOGETHER
       1. WHY SHOULD THE ARCHITECTURE PROFESSION SUPPORT HR WITHIN THEIR PRACTICE STRUCTURE?
    3. THE FUTURE OF HR
20. BIBLIOGRAPHY
21. APPENDICES
22. INDEX