Over the past few years, my customers’ interest in the metaverse has sharply grown, reflected in the increasing number of conversations that I have had with them on the subject. When I started to write this book about the impact of technology on employee experience, the metaverse needed to be addressed, and more background information needed to be disseminated. I noticed that my customers sometimes feared missing out. The overall interest in the metaverse has grown over the last few years, and Facebook’s and other large organizations’ increased investment in mixed reality and the metaverse has accelerated the trend. Mixed reality has been around for a while but has not yet entered the field of HR at large (nor has the metaverse). ...

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