Part Three.
The Effectiveness of Assessment
Our account of how human factors assessments are produced identified and
described the many interactions and operations that culminate in a set of
recommendations. In this third part, we will look at these recommendations
more closely in order to answer three questions: 1) What knowledge are they
based on? 2) What are their effects? and 3) Should these recommendations be
viewed as the sole outcome of the assessment process? To answer these
questions we will propose three types of assessment effectiveness, i.e.
rhetorical, cognitive and operational.
Listing the types of knowledge used during the review makes it possible to
see their weaknesses. As a review of the scientific literature shows, this ...