Reducing human failure
This chapter provides an overview of the key issues related to managing human failure and is divided into two subsections that explore both intentional and unintentional behaviors. Unintentional behaviors, often referred to as human errors, usually occur as part of a complex system and the key factors that contribute to their likelihood are explored. Using a selection of industry examples, the various categories of human errors are illustrated and a number of approaches and tools that have been applied to manage human error more effectively are discussed. The second section explores the reasons for, and motivations behind intentional behaviors (such as violations of rules and procedures). In order ...