Human Factors in Engineering

2  Deviations in Operational Culture A Barrier Analysis

Salvador Ávila Filho and Beata Mrugalska

DOI: 10.1201/9781003383444-2

CONTENTS

2.1 Introduction

2.2 Standard Social Flexibility versus Task Deviation

2.3 Investigation of Deviation Normalization

2.4 Deviation Origins

2.5 Conclusions

References

2.1 Introduction

Understanding the environment (organizational, physical, or cultural) that influences the workplace makes it possible to identify which factors change human behavior to plan preventive actions, improving future scenarios. Organizational climate change always causes changes in the behavior of the operational team, not detected. Managers do not perceive indirect or weak signals relevant to avoid failure and incidents. The perception ...