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Human Factors in Process Plant Operation by David A. Strobhar

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8

Job and Organizational Design

We were leading a team that was helping to set a vision for the future at the plant. I asked for areas that the organization did well and those that could be improved. One member felt that the organization did not take criticism very well. When the individual was a no-show at the next meeting, I found out he had been reprimanded by his supervisor for making that comment. Apparently, they also lacked a sense of irony.

In this chapter, we move from the individual to the organization that creates the context in which the work is performed. The organization determines how the work that must be performed is allocated among individuals. The structure of the organization impacts the flow of information, particularly ...

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