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Business Process Management
in Polish Public Administration
Anthropological Aspects of
Change in the Face of Technology
Roman Batko
INTRODUCTION
Communism in Poland was ousted over 20 years ago. One might think that an interim of that length
should be sufcient for the dubious practices and absurdities of procedure for which that regime was
notorious to have been consigned to oblivion. Indeed, in the business world, they largely have been,
but in public administration, change comes slowly. The foundations for the creation of a civil society
were laid with the reform devolving power to local communities by establishing councils and other
local ...