
468 Human Factors of a Global Society
eSTablISHIng STraTegIc goalS
The WUP had already identied its strategic goals before embarking on the Business Process
Management (BPM) implementation, so this stage involved revision and assessment of progress of
the various strategic goals. An important systemic solution is the facility of using the IT support
tool to reference-link the established strategic goals with the operational goals pursued in the opera-
tional processes and subprocesses.
proceSS modelIng
This stage involved gathering information on good practices in process execution and holding work-
shops with process owners to produce graphic presentat ...