473Business Process Management in Polish Public Administration
redUced neW employee IndUcTIon TIme
Often, the weakest link in the public administration processes is employees who are ill prepared
to perform them. This is why so many negative opinions regarding the quality of the work done
by the public services focus on employees’ competence, their personal manner, and their empathy.
This applies to some degree to experienced employees who may be burned out professionally, but
it also applies to new employees who have not been given sufcient training or support in the form
of standards for action on processes. Often, they are aware of their lack of competence and attempt
to cover up for it with an arrogant, unpleasant manner. A professiona ...