Human + Machine, Updated and Expanded

PART TWOINTRODUCTION

The Missing Middle

Reimagining Processes with AI

In the following chapters, we move deeper into the human-machine dynamic, look at what you can do to reimagine business processes around such a dynamic, and describe the new jobs that will be required to take full advantage of it.

While certain tasks might always be the exclusive province of either human or machine, our research shows that many old jobs are transforming and new jobs are emerging around human-machine teams. The novel jobs that grow from the human-machine partnerships are happening in what we have been calling throughout this book the missing middle—new ways of working that are largely missing from today’s economic research and reporting on jobs. The traditional ...