Chapter 7New Roles, New Solutions
“In industry, nothing is accomplished except through organization—which means mobilized minds and wills applying energy to carrying out some defined end.”—Tead & Metcalf (1920)
The roles of human capital steward, knowledge facilitator, relationship builder, and rapid deployment specialist capture a very different perspective of HRM from that popularized by Dilbert’s “evil HR director,” Catbert. Although the caricature portrayed in the cartoon exaggerates the worst of HR practices, it also highlights some of the misplaced focus that has evolved from efforts to provide quite good conventional HRM answers in a world that is asking some entirely different questions. Strategists have reoriented their thinking to go ...
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