Human Resources Kit For Dummies, 4th Edition

Chapter 13

Creating a Meaningful Employee Experience

IN THIS CHAPTER

Connecting the dots between employee work and the impact

Allowing for flexibility in how team members get the job done

Highlighting corporate social responsibility

Using team-building exercises to promote meaning and purpose

Using employee surveys to gauge the mood of the organization

Checking out more ways to drive purpose and meaning

You may heard the saying, “happy employees make happy customers.” The research is clear: The employee experience impacts the customer experience. According to 2022 research from Forbes and Salesforce, companies that deliver great employee and customer experiences are growing almost twice as fast as companies that stumble in both areas. Of the executives surveyed, 70 percent agreed that a better employee experience leads directly to a better customer experience. Because of this, companies ...