Becoming an AdministrativeExpert
IN RECENT YEARS, line managers and HR professionals have had to discover more efficient ways to get work done. These efforts have been loosely labeled reengineering, and they include the reengineering of human resources itself.1 As HR professionals reengineer their delivery of services, they become administrative experts creating efficient infrastructures, both for HR processes and for their businesses as a whole.
The following cases, examining Johnson & Johnson, Inc., and Lotus Company, illustrate the types and extent of HR reengineering. The HR professionals who led these reengineering efforts at J&J and Lotus ...
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