Book description
Birth, death, and conflict—three things you truly can’t avoid. Whether it’s big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer
lies in better communication—not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one’s point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn how to: • Tell the other person’s story—the cornerstone of real engagement
• Look from the outside in and see themselves as others do
• Recognize the role systemic factors play—and transform a conflict into a shared challenge
• Overcome the defense mechanisms that derail dialogue For anyone trying to negotiate a difficult situation with a boss, colleague, employee, or client, I Hear You changes opposition into understanding and mere talk into real trust.
Table of contents
- Cover Page
- Title Page
- Copyright Page
- Contents
- Acknowledgments
- Note to Readers
- Introduction: From Conflict to Consensus
- Chapter 1: Change Yourself: Going from Stuck to Unstuck
- Chapter 2: Shifting Perspective
- Chapter 3: Overcome your Own Defenses: Tearing Down the Walls
- Chapter 4: Tell their Story: Looking through their Eyes
- Chapter 5: Looking from the outside In: Seeing is Believing
- Chapter 6: Don't Take it Personally: Understanding It's not about You
- Chapter 7: Don't Lose Yourself: Maintaining Balance
-
Chapter 8: Practice, Practice, Practice: Getting to Carnegie Hall
- What is Role-Playing?
- Role-Playing to Diagnose the Problem
- Role-Playing to Look from the outside In
- Role-Playing to Tell their Story
- Role-Playing to Practice
- Creating your Own Role Play
- Step One: Find a Partner
- Step Two: Set the Stage
- Step Three: Have the Conversation
- Step Four: Stop and Debrief
- Step Five: Try Again
- Summary
- Chapter 9: What Comes Next: Making Change Happen and Identifying Dead Ends
- Conclusion
- Notes
- Index
Product information
- Title: I Hear You
- Author(s):
- Release date: December 2013
- Publisher(s): AMACOM
- ISBN: 9780814432204
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