5.4. Design considerations
All e-business solution designs must include details about how to use solutions and products that enable flexibility, scalability, reliability, security, manageability, and security. However, there are a few other design considerations to include as well. Here is a list of a few, but not all, additional items that you should consider as part of the e-business solution design:
Support
Availability and performance
Legality
Configurations management, operations, and ease of use
Data management
5.4.1. Support
When considering support during the design process, be sure to include plan for end-user support, customer service, and feedback mechanisms.
End-user support
End-user support means that you ensure that the right information ...
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