5.4. Design considerations

All e-business solution designs must include details about how to use solutions and products that enable flexibility, scalability, reliability, security, manageability, and security. However, there are a few other design considerations to include as well. Here is a list of a few, but not all, additional items that you should consider as part of the e-business solution design:

  • Support

  • Availability and performance

  • Legality

  • Configurations management, operations, and ease of use

  • Data management

5.4.1. Support

When considering support during the design process, be sure to include plan for end-user support, customer service, and feedback mechanisms.

End-user support

End-user support means that you ensure that the right information ...

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