Chapter 12. IBM Electronic Service Agent for System z 175
9. Customize the Service Agent Dialog ISPF interface.
10.Configure Service Agent using the Service Agent Dialog.
11.Start the Verify transaction to verify connection to IBM.
12.Enable scheduled collection for the data types of your choice:
Software data collection and reporting
Hiper/PE collection and reporting if you are eligible for this function
Hardware collection if you activated the HESHWRDL hardware collection task
12.5.4 Collection and transmission activation
This section discusses:
򐂰 Enabling Service Agent to automatically collect and transmit data
򐂰 Enabling Hiper/PE Reporting
򐂰 Enabling external data collection
Enabling Service Agent to automatically collect and transmit data
You can enable Service Agent to perform data collection and to report automatically on a
predetermined schedule for the software data type. You also can enable Service Agent to
transmit the LOGREC data that is collected by the Hardware Data Collector to IBM. When
enabled for automatic data collection and reporting, the Service Agent initiates data collection
and reporting at a user-specified or default time each day for the software data type.
You need to set the
Enable Service Agent scheduled collection parameter to Y (Yes) to
enable automatic data collection and reporting on a scheduled basis.
After you enable the Service Agent scheduled collection function, the software data type
automatic data collection and reporting is enabled by default. You can also individually
disable or enable data collection types.
Figure 12-4 on page 176 shows the SA panel for schedule selection.
176 IBM Electronic Services: Support using Automation and Web Tools
Figure 12-4 Configure Service Agent Collection Attributes - Schedule panel
To change the Enable Service Agent scheduled collection function to Y (Yes):
1. From the Service Agent Main Menu, select Option 3, Configure Service Agent
Collection Attributes.
2. Select Option 8, Schedule.
3. Change the Enable Service Agent scheduled collection field value to Y as shown in
Figure 12-4.
After you do this, Collect time, Send time, and Day of week are set to the default values.
Service Agent uses these values to determine when to initiate automatic daily data
collection and transmission. If you want to send hardware collected data to IBM, you must
set the collect hardware data field to Y, which indicates data that was previously collected
by the HESHWRDL task. The default assigned data collection and reporting time values
for the software data type are: current local time minus two hours for data collection and
current local time minus one hour for data reporting.
4. The Request Hiper/PE report field is set to N (No) by default. This parameter is visible only
if SMP/E target zones were previously selected for automatic hiper alerts (AHAs);
otherwise, this field is disabled. Change the Request Hiper/PE report to Y, allowing the
AHA frequency fields to display (under Schedule Hiper/PE report or PTF delivery
frequency):
a.
Until date (after the frequency field has been populated) indicates the time at which
AHA reporting will stop. The date is limited to 2 years.
b.
Frequency specifies the interval in weeks of the next scheduled report.
5. Here are several parameters that you might want to reset at this time:
–The
Collect software data parameter is set to Y (Yes) by default. This parameter is
visible only if you previously enabled Enable Service Agent scheduled collection and
SMP/E zones are selected; otherwise, this option is disabled.
If the parameter Collect
software data is set to N, the Service Agent will not automatically collect and transmit
software data.

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