Chapter 4. IBM Electronic Service Agent 45
4.3.2 Service information
The following figures show the service information collected and sent to IBM by various
Service Agents based on the operating system or the system. These figures show that a
partition is controlled by an HMC, and the HMC is connected to it.
Table 4-2 shows the service information collected and sent to IBM by the various Service
Agents for the System i platforms.
Table 4-2 System i or i5/OS service information
Windows
stand-alone
SA on Windows N/A Yes No
Windows Director
Extension
SA on Windows N/A Yes No
Linux
stand-alone
(X86)
SA on Linux N/A Yes No
Linux Director
Extension (X86)
SA on Linux N/A Yes No
z/OS Handled by the z/OS
HMC
N/A Yes Yes
Storage:
DS8000™
SA on Storage N/A Yes No
n series Reported by n series
call home (Auto
support)
N/A Yes N/A
Operating
System
Report platform
errors
Report partition
errors
Report
service
information
Automatic
fix download
Operating system Hardware
information
Software information Other information
Service Agent for
i5/OS (stand-alone or
partition)
Hardware
resources
IPL type
Disk details
ASP
Consolidated
hardware
information
System
configuration
Vital product
data (VPD)
Software
resources
Software license
Software license
usage information
Fixes
Fix groups
Service attributes
Network attributes
TCP/IP domain
information
TCP/IP status: IPv4
and IPv6
TCP/IP attributes:
IPv4 and IPv6
TCP/IP network
interface: IPv4 and
IPv6
TCP/IP network
routes: IPv4 and
IPv6
TCP/IP
Point-to-Point
Protocol (PPP)
setting
System register
46 IBM Electronic Services: Support using Automation and Web Tools
Table 4-3 shows the service information collected and sent to IBM by the various Service
Agents based on the System p platform, AIX, or Linux operating system.
Table 4-3 Service information for System p platform, AIX, or Linux
Table 4-4 shows the service information collected and sent to IBM by the various Service
Agents based on System i or System p platform’s use of HMC.
Table 4-4 Service information based on System i platform’s or System p platform’s use of HMC
Table 4-5 shows the service information collected and sent to IBM by the various Service
Agents based on the System x platform and Windows or Linux operating system.
Operating
System
Hardware
information
Software
information
Other information
Service Agent for
AIX stand-alone
Hardware
information
Vital product data
(VPD)
Workload Manager
information (WLM)
Installed
software
Fixes
PM AIX data
SNAP data
File system information
Printer information
System network
information
TCP/IP information
Service Agent for
AIX partition
N/A Installed
software
Fixes
N/A
Service Agent for
Linux stand-alone
(Power)
Hardware
information
Vital product data
(VPD)
Installed
software
Fixes
PM AIX data
SNAP data
File system information
Printer information
System network
information
TCP/IP information
Service Agent for
Linux - partition
(Power)
N/A Installed
software
Fixes
N/A
Operating System Hardware
information
Software information Other information
HMC Complete
information for
each partition,
including
unallocated
hardware
Hardware and
other information
for AIX and Linux
(Power) partitions
Information about
itself, AIX, and Linux
(Power) partitions
N/A
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