Chapter 8. IBM Electronic Service Agent for System p 105
Electronic Service Agent has several operational user interface views (ASCII and GUI) that
you can access from the SMIT menu. These views include Select Problem Determination,
Service Agent, and Select Service Agent User Interface, which is shown in Figure 8-6.
Figure 8-6 SMIT menu: Select Service Agent User Interface
The basic menu
When you select the basic menu GUI (shown in Figure 8-7 on page 106), you see several
fields for customer contact information when you are using the GUI for the first time. Fields
with exclamation marks (!) are mandatory and must be completed for the machine location.
IBM communicates with your company and location based on the information in these fields.
Incomplete or inaccurate information delays responses from IBM.
The select list located on the left side contains fields that are completed as you proceed
through a guided process. Help for each of these selections is provided in the upper right side
of the view. The lower right side of the view contains the specific fields within each selection.
When you complete the eService Information field with your IBM ID, your ID is authorized to
view Service Agent information on the Electronic Services Web site and use the information
in the Premium Search queries.