Book description
IBM® defines a smarter city as one that makes optimal use of all available information to better understand and control its operations and optimize the use of resources. There is much information available from different sources. However, city officials often lack the holistic view of the city's operations that is required to respond to the citizens' needs in a timely manner and use the city resources wisely.
IBM Intelligent Operations Center delivers a unified view of city agencies, providing three primary elements for successful management of cities: use information, anticipate problems, and coordinate actions and resources.
Chapter 1 of this IBM Redbooks® publication introduces the IBM Intelligent Operations Center solution. The chapter provides a high-level overview of its features, benefits, and architecture. This information is intended for city officials and IT architects that must understand the business value of IBM Intelligent Operations Center and its architecture.
The remaining chapters of this book focus on information that help IBM Intelligent Operations Center administrators perform daily administration tasks. This book describes commands and tools that IBM Intelligent Operations Center administrators must use to keep the solution running, troubleshoot and diagnose problems, and perform preventive maintenance. This book includes preferred practices, tips and techniques, and general suggestions for administrators of IBM Intelligent Operations Center on-premises deployments.
For related information about this topic, refer to the following
IBM Redbooks publications:
IBM Intelligent Operations Center for Smarter Cities Redpaper,
REDP-4939
IBM
Intelligent Operations Center for Smarter Cities Solution
Guide
Table of contents
- Front cover
- Figures
- Tables
- Examples
- Notices
- Preface
- Chapter 1. IBM Intelligent Operations Center overview
- Chapter 2. Topology
-
Chapter 3. Administration fundamentals
- 3.1 Platform control tool (IOCControl or PCT)
- 3.2 System Verification Check
- 3.3 Administration Consoles
- 3.4 Sample Event Publisher portlet
- 3.5 System monitoring
- 3.6 WebSphere MQ Explorer
- 3.7 Database control center
- 3.8 IBM Tivoli Netcool/OMNIbus database utility
- 3.9 MustGather tool
- 3.10 System-wide configuration properties
- 3.11 Solution logs
- 3.12 Checking the health of the solution
- Chapter 4. Preventive maintenance
-
Chapter 5. Security considerations
-
5.1 User IDs and password management
- 5.1.1 Service user IDs shipped with IBM Intelligent Operations Center
- 5.1.2 Password management for service users
- 5.1.3 Sample solution users shipped with IBM Intelligent Operations Center
- 5.1.4 User policy settings for solution users
- 5.1.5 User password policies
- 5.1.6 Importing users from a user registry
- 5.2 Access control
- 5.3 User management quick start scenarios
- 5.4 Directory server backup and restore
- 5.5 Single sign-on
- 5.6 Troubleshooting security problems
-
5.1 User IDs and password management
-
Chapter 6. Troubleshooting
-
6.1 Troubleshooting scenarios
- 6.1.1 Events that are not displayed in the Details portlet
- 6.1.2 Activities not displayed in the My Activities portlet
- 6.1.3 KPIs not displayed in the Status or Drill Down portlets
- 6.1.4 Notifications not displayed in portlet
- 6.1.5 Correlated notification not displayed
- 6.1.6 Resources are not being updated
- 6.1.7 Event Publisher tool not publishing events on the Details portlet
- 6.1.8 Unable to log in to the IBM Intelligent Operations Center
- 6.1.9 Login shows “Third-party server not responding†error message
- 6.1.10 Cannot access the login window
- 6.1.11 Portlets error “An error has occurred communicating with the serversâ€
- 6.1.12 User login expired error
- 6.1.13 Login shows the “Error 403: Authentication Failed†error
- 6.1.14 Portal shows the error message “There is no content availableâ€
- 6.1.15 Portlets on the IBM Intelligent Operations Center page are closed
- 6.1.16 Contacts portlet prompts for user name and password
- 6.1.17 The Cognos Report page shows a server error
- 6.1.18 The KPI portlet is not refreshing the status
- 6.1.19 IBM Intelligent Operations Center page loads slowly
- 6.2 Troubleshooting resources and references
-
6.1 Troubleshooting scenarios
- Chapter 7. Data flows
- Related publications
- Back cover
Product information
- Title: IBM Intelligent Operations Center for Smarter Cities Administration Guide
- Author(s):
- Release date: November 2012
- Publisher(s): IBM Redbooks
- ISBN: None
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