314IBM Power Systems 775 for AIX and Linux HPC Solution
Analyzing a hardware serviceable event that points to an A+
action
When hardware errors are encountered, often an event on the EMS server is presented, and
on the HMC a serviceable event is logged. When the call home function is configured
correctly, the HMC sends the gathered logs to an IBM system that collects all the data. The
IBM support teams access this data minutes after the event appeared, and automatically an
open problem record appears. If the maintenance contract is covering the time that the error
occurred, a support person dispatches the call and works with the data.
A ser ...
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