Chapter 1. ProtecTIER basics 17
4) Send a Heartbeat Call Home
5) Enable/Disable Notification by email
6) Test Email Notification
7) Activate Call Home Polling Function
B) Back
E) Exit
----------------------------------------------------------------------
>>> Your choice?
If you receive a message that states that Call Home is already enabled, ignore the
message and continue.
3. Enter the numeral corresponding to Send a Test Call Home and press Enter. After a few
seconds, you should receive the following message:
Test Call Home sent successfully
The TS3000 system console’s Call Home Queue should have the test message listed as a
pending transmission.
4. Right-click an empty area of the TSSC desktop and click System Console Actions
Console Configuration Utility Call Home Queue. If prompted for a user name and
password, enter service for both.
If the Call Home Queue is empty, the call might have already been sent to the IBM
Customer Configuration Profile File (CCPF) system.
5. Click Call Home Event Log in the Call Home Queue and navigate to Browser
Functions Call Home Log. Check for the records that contain the serial number of the
applicable server.
If the record appears in the log, the test completed successfully.
If the record does not appear in the log, and service code 20 is registered for this
system, and you are certain that the server has a valid warranty and MA coverage,
contact the next level of support. If service code 20 is not registered, disregard
this check.
6. Close any open browser windows and initiate the configuration of Call Home
Heartbeat frequency.
1.5 ProtecTIER command-line interface
This section describes how to best configure and monitor the ProtecTIER server through the
ProtecTIER command-line interface (ptcli).
The ptcli is loaded during the installation of ProtecTIER software and ProtecTIER Manager
software. The ProtecTIER command-line interface can be used to complete any of the
following tasks:
򐂰 Configure ProtecTIER (including configuration of a ProtecTIER repository and
configuration of ProtecTIER virtual tape libraries).
򐂰 Monitor ProtecTIER (including statistics of virtual tape libraries and statistics about
the repository).
Important: Each TS7650G (3958 DD5) server must be under valid warranty or
Maintenance Agreement (MA) coverage or it is rejected and no record or Problem
Management Report (PMR) is generated for the Call Home event.
18 IBM ProtecTIER Implementation and Best Practices Guide
򐂰 Take snapshots of and filter ProtecTIER virtual tape cartridges (mostly used for
DR scenarios).
1.5.1 Creating a profile
It is necessary to create an authentication account profile before accessing the ptcli. The
profile consists of a file name, user name, and password. The user name and password you
create in your profile is necessary for you to log on to the ptcli. Then the login profile serves
as “memorized” account login information, so that authentication credentials do not have to
be entered upon every ptcli command.
To create a profile, complete the following steps:
1. Run ptcli -p followed by a file name (use its full path).
2. When prompted, enter the user name and password (Example 1-3).
Example 1-3 Configuring ptcli profile
ptcli –p h:\ptcli\your_name
User name: ptuser
Password: ptpassword
<?xml version="1.0" encoding="UTF-8"?
<response command="createprofile" status="success"/>
After one or more profiles are created, use the profile name (for instance, ptuser in previous
example) with the --login option to specify the ProtecTIER login information to use.
1.5.2 The ptcli usage
To run the ptcli on a ProtecTIER node, change to the following directory:
/opt/dtc
To change to that directory for ProtecTIER V3.1 and earlier, run the following command:
/opt/dtc/PTManager
To run the ProtecTIER command-line interface on a host that is running ProtecTIER
Manager, change to the ProtecTIER Manager directory. To do this task in Windows, run the
following command:
C:\Program Files\IBM\ProtecTIER Manager
Important: When executing commands using ptcli, ensure that no other action is triggered
by ProtecTIER Manager and vice versa. These actions interfere and can
impact performance.
Pay special attention when your ProtecTIER system is being monitored using scheduled
ptcli actions. These monitoring actions might be forgotten or ignored by an administrator.
Disable them before making any configuration changes using ProtecTIER Manager.
Tip: When ptcli is used in an environment with configured replication, the login credentials
must exist in the target ProtecTIER server. We encourage you to use the same user name
and password on both systems to avoid command failures.

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