IBM Tivoli Web Access for Information Management

x IBM Tivoli Web Access for Information Management

򐂰 Personal profile and saved settings

򐂰 Business logic

򐂰 Customization using a Web interface

The Evolution of Tivoli Information Management

Information Management was first introduced in 1981. It was originally a 3270 product used

for problem and change management. Most customers were, and continue to be, Fortune

500 companies that have a strong need for a problem and change management application

that has the power and flexibility to meet changing business requirements. There were

several versions of the product over the past two decades. Each release introduced powerful

and timely functionality to meet customer requirements. Most recently, the market

requirements for a Web solution were communicated from Information Management for z/OS

customers. Web Access meets the requirements of a Web solution. It provides a graphical

user interface that is user-friendly and easily installed and customized. The fact that it is using

an OS/390 or z/OS database is transparent to the users. The database can be accessed from

any Web browser worldwide, thus opening the door for new user communities that would

otherwise be unwilling or disinterested in a 3270 interface.

The team that wrote this redbook

This redbook was produced by a team of specialists from Tivoli Information Management

Development and Support in Raleigh.

Don Miller joined IBM in 1977 as a Hardware Customer Engineer (CE). He began his

software career at the IBM Tampa Software Support Center in 1984, where his area of

specialty was MVS™, including JES2, JES3, and SMP/E. In 1988, Don moved to Raleigh and

joined the Information Management support team, where he undertook change team and

development assignments. In 1995, he was assigned to the team developing and supporting

the Web Connector interface to Information Management. He joined Tivoli Services in 1999,

where he provided custom Web solutions to IBM customers using Information Management.

Don was the Web subject matter expert and provided technical leadership for the Web

Access project. Don rejoined the Information Management development team in July 2002.

Mimi Michelet has been a Developer on the Information Management team since 1988. She

has worked on a number of features in the product, including the BLX-SP, APIs, workstation

clients, ODBC driver, and Desktop. She served as the project manager for the Web Access

project and also helped develop the business logic implemented by the drop-in problem and

change management solution.

Michael Bacon joined IBM in 1998, where his first position was in Level 2 Information

Management Support. In October of 2000, he became the Level 2 and Level 3 Support

Manager, and later assumed development manager responsibilities for the product as well.

He was Release Manager for Information Management for z/OS (which shipped in August

2001), as well as Web Access (which shipped in May 2002). Prior to joining IBM, Michael

worked for NationsBank (now Bank of America), where he was a development team lead for

the Information Management product.

Maryann Goldman has worked on the Information Management team since 1991. During

that time, she has done Level 2, Level 3, and development. Her favorite area of the product is

the API, where her expertise is often sought out. She was Managing Editor of the Structured

Word newsletter from 1996 to 1998. She has presented at many user groups and at Planet

Tivoli®. Her major contribution to the Web Access project was understanding and piecing

together the specifications for the HTML generator.