Chapter 4Troubleshooting Problems with Your Computer

THE FOLLOWING IC3 GS4: COMPUTER FUNDAMENTALS EXAM OBJECTIVES ARE COVERED IN THIS CHAPTER:

  • ✓   Software
    • Explain the concepts associated with version control of Operating System (OS) software. Further explain how the OS version can affect the compatibility of other software on the PC.
    • Demonstrate how to identify and remove a virus or other malware from an infected PC.
    • Explain what ’safe mode’ is in popular PC operating systems (OSs), and how and when it should be used when troubleshooting problems on a personal computer system.
    • Explain where and how to find information beyond that stored on the PC to help troubleshoot problems on a PC. List popular Knowledge base, forums, and self-help ...

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