Designing your process

This chapter

The purpose of this chapter is to enable the reader to consider the very practical processes by which the scenarios can be created. The earlier chapters have effectively ‘set the scene’ and will be drawn upon to illustrate the process being described in the following pages. The process is a suggested one and is not the only way to achieve the scenarios. The exercises illustrated in the earlier chapters are especially useful in achieving input to the steps in this process.

The illiterate of the twenty-first century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn. (Alvin Toffler)1

Not every process is the same

The case studies in Chapter 9 provide examples ...

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