Book description
Learn to identify, capture, and utilize impactful data for organizational transformationImpact & Excellence is the culmination of a four year research study into the most successful data-driven strategies for today's non-profit and government organizations. The book focuses on five strategic elements to success based on proven principles, with solutions that are easy to implement and often lead to sweeping change. Each chapter includes discussion questions and action items to help leaders implement key concepts in their own organizations. Included with purchase is access to the Measurement Culture Survey, which, will allow readers to access a free benchmark report.
- Learn to implement a measurement culture that emphasizes strong performance and measurable outcomes
- Read vivid case studies from successful organizations that do things differently
- Learn to utilize and leverage data to take decisive actions within your organization
- Avoid common barriers to developing a measurement culture and learn ways to overcome limitations
The book utilizes a series of experiences and templates to help leaders develop a unique action plan tailored to their organization's particular circumstances. Filled with real success stories to inspire readers and with full study results available in the appendix, Impact & Excellence is a crucial resource for leaders to enable their social sector organizations to prosper and compete in today's economy.
Table of contents
- Foreword
- Preface
- Introduction
- Chapter 1: Social-Sector Impact and Excellence: The Call to Be More Strategic
-
Chapter 2: The Imperative Future State: High-Performance Measurement Cultures
- The Path Forward: Toward the Desired Future State
- The Secret to Success
- Revenues and Expenditures
- Components of Outcomes Management
- Individual Performance Standards
- Preparing for Lasting Success
- A Journey to Truth: Collecting the Data on Data-Driven Cultures
- The Survey Says
- Size Doesn’t Matter
- Hidden Success Factors
- The Next Step
- Impact & Excellence
- Chapter 3: The Reality: We Are Not as Good as We Think We Are
- Chapter 4: Nonprofits and Measurement Cultures
- Chapter 5: Government and Measurement Cultures
- Chapter 6: Letting Go of Excuses: The “Five C’s” of Easy and Effective Impact and Excellence
-
Chapter 7: Culture and Leadership
- A Commitment to Data-Driven Excellence
- Three Essential Ingredients
- The Link between Culture and Measurement
- Culture Change
- Actions of Leadership
- Examining Leadership Competencies
- Selecting and Socializing Employees
- Leadership Development Strategies
- Improving Leadership Capacity
- Organizational Structures
- Putting Key Structures in Place
- The Next Step
- Impact & Excellence
- Chapter 8: Clarify Mission
-
Chapter 9: Capture Impact: Getting Started
- Qualities of Good Measures
- A Variety of Measures
- Outcome and Output
- Outcome Categories
- Real-World Measures
- Unsuccessful Participants
- Cost Per Successful Client
- Stability of Health
- Increased Quality of Life
- Increase in Income
- Length of Stay
- Resident Satisfaction
- School Readiness
- Child Progress
- Percentage of Families Reporting an Increase in Self-Sufficiency
- Increase in Comprehensive Health Services
- Parent Engagement
- Gathering Data
- Survey Best Practices
- Survey Scales
- Testing Survey Questions
- Other Measurement Questions to Consider: The Measures Test
- Next Steps
- Impact & Excellence
-
Chapter 10: Capture Impact: The Next Steps
- The Shift Toward Evidenced-Based Cultures
- The Gold Standard: Randomized Controlled Trial
- Introducing a Control or Comparison Group
- External Benchmarks
- A Word about Pre- and Post-Test Designs
- Retroactive Pre- and Post-Test Design
- Isolating Intervention Effects
- Working with External Evaluators
- One Step at a Time
- Next Steps
- Impact & Excellence
-
Chapter 11: Communicate Value
- Options for Communicating Value and Impact
- Sticky Strategies
- Credibility and Communication
- Emotional and Relevant
- Turning Data into Dollars
- Using the Isolated Intervention Effect to Calculate ROI
- Creating Internal Communication Systems
- Grant Application Management
- Getting Started with Communicating Outcomes
- Next Steps
- Impact & Excellence
- Chapter 12: Change and Celebrate
- Chapter 13: Taking the First Step
- Appendix A: Leadership and Culture Self-Assessment
- Appendix B: Measurement Resources’ Measurement Culture Study Results
- References
- Acknowledgments
- About the Author
- More from Wiley
- Index
- End User License Agreement
Product information
- Title: Impact & Excellence
- Author(s):
- Release date: September 2014
- Publisher(s): Jossey-Bass
- ISBN: 9781118911112
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