Chapter 2The Imperative Future StateHigh-Performance Measurement Cultures

Culture is one of the most precious things a company has, so you must work harder on it than anything else.

—HERB KELLEHER, FOUNDER, SOUTHWEST AIRLINES

Significant change in the social sector will occur only as each individual organization embraces a culture of excellence. What are the potential rewards of high-performance measurement cultures throughout the sector? The creation of more jobs. Quality-of-life improvements at every level of society. Children, families, and communities thriving as organizational programs and services meet their stated goals. This is the promise of the desired future state of our nation’s social sector fulfilled.

The economic impact is ...

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