Chapter 9Capture Impact: Getting Started
Garbage in, garbage out.
—UNKNOWN
Great social-sector organizations define their success by the distinct impact they are making and the effectiveness of the services they deliver relative to the resources at their disposal. Leaders of these organizations ensure success and improve on the success they achieve by gathering data through measures aligned with stated goals and outcomes. They carefully select only the best measures to improve operations and tell the organization’s story. When aligned with the ideal organizational culture, the measures contribute to the organization’s sustainability and enable it to attract additional funds and opportunities.
Capturing impact lies at the heart of a high-performance ...
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