Preface
In God we trust; all others must bring data.
—W. EDWARDS DEMING
Whether we recognize it or not, W. Edwards Deming changed the world when he spoke the words in our opening epigraph. The American statistician and scholar was the first to provide both a philosophy for continual improvement and a method that allowed individuals and organizations to plan for improvement. His work removes blame, redefining mistakes as opportunities for improvement. Deming first helped the world understand the power of data.
Impact & Excellence is my gift to government and nonprofit leaders, who, like Deming, want to change the world in their specific way. This book is for leaders with big dreams, those who fully embrace a mission to solve complex and challenging ...
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