Have you ever watched one of those movies where you could choose from a variety of endings? Remember Doug from the Prologue? Let’s now assume Doug subscribed to the principles set forth in this book, in which case the narrative unfolds differently. We will pick up the scene when Doug reenters the boardroom.

Charigan’s Board Chairman, Hal Barchans, greeted Doug and motioned him to the seat on his right.

“Doug, in our executive session, the board talked about the last two years. We appreciate the excellent financial results you posted this year. What we want to acknowledge even more are some of the changes you’ve made. As we all know, you got off to a rocky start. Your decision to centralize all operations in New ...

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